Azazie will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all Azazie products are made to order to help reduce waste and keep prices low for our customers. Because of this, returns of 4 or more dresses/separates in an order will be subject to a 10% restocking fee, which will automatically be deducted from your refund.
We understand that colors on your computer screen may differ to how they appear in person. Because of this, we advise ordering swatches to ensure you are completely happy with all color choices.
For all returns: Azazie will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE ORDERS AND ACCESSORIES AND VEILS AND SEPARATES:
Azazie will issue a refund of the cost of the returned product if you are not 100% satisfied with your order. Shipping and any rush* fees will not be refunded. To receive a refund on the cost of the returned product, the item must be postmarked for return within 15 days of its arrival to you. This means, you have 15 days from the date of delivery to log back into your Azazie.ca account to request a return. Your return must be dropped off with the designated shipping carrier before your return label expires. Please make sure you double check the correct shipping carrier before dropping your package off. Azazie will not be held responsible for mis-shipped returns. All items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. We cannot process the return of any items that do not adhere to this return policy.
You will receive a refund on the cost of the returned product, minus the original cost of shipping and any rush* fees (if applicable), when we receive the order back in our warehouse and process the return. Don’t let return tracking fool you! It can take up to 3 business days for us to process your return and refund once the package arrives back in our warehouse. Please note your bank may take additional days to process the refund on their end.
Returns of 4 or more dresses/separates from a single order will be subject to a 10% restocking fee. This fee will be automatically deducted from your refund.
For all Custom fit orders:
At Azazie, we understand that you may want to keep alteration costs down. To help you out, we offer basic custom sizing on all of our Azazie styles. Custom sizing is the same price as standard sizes, and takes the same amount of time to make and ship to you. A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hip, height, and hollow-to-floor). That means no one else will be able to wear that dress once it’s completed. Because of this, we are unable to accept any returns on custom size dresses. Make sure you triple check all your measurements and color choice!
While we will make your order according to the measurements provided, it is only basic custom sizing, so you may need additional alterations at your expense once you’ve received the dress for your ideal fit. To provide additional assistance, we offer a limited alterations reimbursement for only our custom sizes, just submit a picture of your receipt from the tailor through your Azazie.ca account and we'll do the rest! Yes, it really is that easy!
Please see our reimbursement limits for our custom size dresses below in CAD:
Dress $99 and under - limit $30
Dress $100 - $139 - limit $45
Dress $140 - $299 - limit $70
Dress above $300 - limit $100
Since we make your custom size order according to the basic measurements provided (bust, waist, hips, height, hollow-to-floor), your dress may not appear exactly as it does online. Custom dresses cannot be returned for any reason.Custom size dresses are final sale. Please confirm color, style, and measurements before your order is complete.
FOR ALL FABRIC SWATCHES, AND FABRIC ORDERS:
No returns or exchanges for any reason. These items are final sale.
We do not offer an exchange service for any products at this time. Because we are a completely made-to-order company, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items. All new orders are subject to the current turnaround times.Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.
How to Return
- Within 15 days of its arrival to you, log into your Account, select the order you’d like to return, and fill in the return form under Returns and Refunds.
- Customer Service will email you with an attached Return Merchandise Authorization form(RMA) with a prepaid shipping label. Please print out the form.
- Pack the items you’d like to return into the original box or box of similar or smaller size* with the RMA form and attach the return label.
- Drop off at any Canada Post location before the return label expires.
- Once the refund has been processed, the funds will be credited back to your original bank account or online payment account. Please note it may take your financial institution additional days to process.
** Please note orders returned in oversized boxes may have additional shipping costs deducted from the refund amount.
You may cancel your order* or request changes to it within 72 hours of placing it for a full refund of all costs and fees.
If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return (if eligible).
***Swatch orders, measuring tape orders, sample dress orders, and groomsmen accessories can only be cancelled or changed within 30 minutes of placing the order. After the 30 minute window, we are unable to process any cancellations or changes to these orders. Swatches, and measuring tapes are final sale.
*Rush is currently unavailable at this time.